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COVID changed the way a lot of companies work. Some employees have returned to the office full time, but many businesses are now hybrid and others have employees working entirely from home.

That has also changed what companies need from their phone systems.

For many organizations, Microsoft Teams is already part of the workday. Employees use it for meetings, chat and working with colleagues whether they are in the office, at home or somewhere else.

Teams can also be used as the employee’s business phone.

Having two internet connections doesn’t always mean you have true redundancy.

A company may have its primary internet connection with one provider and a backup connection with another. On paper, that sounds like a good plan. The question is what happens outside the building.

Two providers can sometimes depend on common infrastructure, follow similar physical routes or enter a property through the same area. A construction accident, damaged fibre or other local infrastructure problem can potentially affect both connections.