Privacy Policy
Your privacy is of paramount importance to iTeraTEL Communications Inc. (“iTeraTEL”, “we”, “us”, or “our”). As a Canadian telecommunications provider offering services such as high-speed internet, hosted PBX, SIP trunking, enterprise voice solutions, and related digital communications to businesses and individuals, we are committed to protecting your personal information in accordance with applicable laws. This includes the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy laws (such as Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and Alberta’s Personal Information Protection Act with its privacy management program requirements effective June 2026), and other relevant regulations, including those from the Canadian Radio-television and Telecommunications Commission (CRTC) regarding customer proprietary network information (CPNI).
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information from users of our services (“Services”), including visitors to our website (“Visitors”) and paying subscribers (“Customers”). It also outlines your rights and choices regarding your personal information. We review this policy annually and may update it to reflect changes in our practices or legal requirements. We encourage you to review it periodically.
If we process data from users in the United States, we also comply with applicable state laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar laws in other states effective as of 2026 (e.g., Indiana, Kentucky, Rhode Island, Oregon, and Maryland).
01
Information We Collect
We collect personal information to provide, improve, and customize our Services. Personal information is any data that identifies or could reasonably identify an individual. We categorize it as follows:
- Personal and Contact Information: Name, address, email, phone number, billing details (e.g., credit card information), and account credentials collected during registration or service setup.
- Usage and Technical Data: IP addresses, device information, call logs, metadata (e.g., call duration, numbers dialed), bandwidth usage, geolocation data (where necessary for service delivery, such as international calling), and network performance metrics.
- Sensitive Information: In limited cases, such as for certain enterprise services, we may collect sensitive data like precise geolocation or payment details, only with explicit consent where required by law.
- Other Data: Information from inquiries, surveys, or interactions with our support team; domain registration details (if applicable); and aggregated, anonymized data for analytics.
We collect this information directly from you (e.g., during signup), automatically through our Services (e.g., via logs), or from third parties (e.g., partners for joint promotions). We minimize collection to what is necessary and obtain consent where required under PIPEDA or provincial laws.
For domain registrations, note that WHOIS data is publicly accessible as required by ICANN. We offer privacy add-ons to redact personal details where possible.
02
How We Use Your Information
We use your personal information primarily to:
- Provide and maintain Services, including billing, troubleshooting, and customization (e.g., optimizing SIP trunking based on usage patterns).
- Communicate with you, such as sending service updates, responding to inquiries, or conducting voluntary surveys to improve offerings.
- Comply with legal obligations, including CRTC requirements for safeguarding CPNI.
- Generate aggregated, non-identifiable insights for internal analytics, advertising, or product development (e.g., total customer numbers by region, without names).
- Detect and prevent fraud, abuse, or security threats.
We do not use your information for purposes unrelated to those described without your consent.
03
Sharing and Disclosure
We do not sell your personal information. We share it only as necessary and with safeguards:
- Service Providers and Partners: With vetted vendors (e.g., network providers for internet access or payment processors) under data processing agreements ensuring equivalent privacy protections.
- Joint Promotions: Limited data (e.g., name, address) with partners for co-branded services, solely for assessing promotion results.
- Legal Requirements: To comply with laws, subpoenas, or CRTC orders; to enforce our terms; or to protect rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or asset sale, with notice to you.
- International Transfers: For Services involving international calling, data may transfer outside Canada (e.g., to the US). We use adequacy decisions, standard contractual clauses, or other mechanisms per PIPEDA to ensure protection.
- Aggregated Data: Non-personal, anonymized data may be shared for research or advertising.
For online shopping or third-party links on our site, those entities’ privacy policies apply. We share data only as needed to fulfill orders.
04
Tracking Technologies
We may use cookies, pixels, beacons, and similar technologies to enhance your experience:
- Essential Technologies: For functionality, like session management.
- Analytics and Marketing: To track usage and deliver tailored ads, with your opt-in consent via our cookie banner.
- Third-Party Cookies: Partners may use cookies; we do not control them but require compliance with laws.
You can manage preferences through your browser or our portal. You can modify your preferences in your browser settings. We honor Global Privacy Control (GPC) signals where required (e.g., under CCPA). For site statistics, we anonymize IP addresses and use data only for administration and improvement.
05
Data Retention and Minimization
We retain personal information only as long as necessary for the purposes outlined, or as required by law (e.g., billing records for 7 years per tax regulations; call logs for 6 months unless needed longer for disputes). We minimize collection and regularly delete or anonymize unnecessary data.
06
Automated Decision-Making
If we use automated tools (e.g., AI for network optimization), we conduct data protection impact assessments (DPIAs) for high-risk processing, as required by all applicable laws. You have the right to opt out of solely automated decisions affecting you significantly.
07
Public Forums and Communications
Any information shared in public areas (e.g., forums, if offered) becomes public. Exercise caution. For email inquiries or surveys, we use your contact info only to respond or aggregate anonymously.
08
iTeraTEL's Commitment to Data Security
We implement robust measures, including encryption in transit and at rest, access controls, and regular audits, to protect against unauthorized access, loss, or alteration. We maintain a privacy management program as required by law and conduct annual cybersecurity reviews. However, no system is infallible; we cannot guarantee absolute security.
09
Data Breaches
In the event of a breach, we notify affected individuals and regulators promptly, as required by regulations.
10
Your Rights
Under PIPEDA and applicable laws, you have rights to:
- Access, correct, or delete your personal information.
- Obtain portability of your data.
- Withdraw consent (where processing relies on it).
- Opt out of sharing, sales (if applicable), targeted advertising, or automated decisions.
- Not be discriminated against for exercising rights.
Submit requests to our team at billing@iteratel.com. We respond within 45 days (extendable) and provide an appeal process for denials. For US residents, additional CCPA rights apply, including opt-out via “Do Not Sell/Share My Personal Information” links.
11
Where to Direct Questions
For questions or complaints, contact:
iTeraTEL Communications Inc.
445 Apple Creek Blvd., Suite 104
Markham, Ontario
Email: billing@iteratel.com
Phone: 416-548-8600
If unresolved, you may contact the Office of the Privacy Commissioner of Canada or your provincial regulator.
12
Revisions to This Policy
We may revise this policy at any time. Material changes will be notified via email, our website, or Services at least 30 days in advance. Continued use constitutes acceptance. Last reviewed: January 7, 2026.