Hosted Contact Center Solutions
Streamline customer support with a hosted call center solution.
Scale agents and insights for enterprise-level customer service. Perfect for businesses that need sophisticated contact center capabilities without the capital expense and management burden of premise-based systems.
Why Enterprise Contact Center?
High Availability
Guaranteed SLA 99.999% uptime delivered through industry-leading resiliency, redundancy, and flexibility, to serve your customers with confidence 24/7/365.
Cost-Effectiveness
Reduce operational costs through automation and efficiency — without compromising customer experience.
API Driven
Unlimited Integration of third-party applications, with any PBX, Unified Communications or UC as a Service platform.
Fully Compliant
High security call center software. Bright Pattern is fully PCI, GDPR, TCPA, HIPAA, and SOC compliant.
Hosted PBX Features
Analytics & Reporting
Real-time performance insights to measure and improve your sales and support operations with analytics on everything.
Multi-agent Architecture
Specialized agents focus on one task at a time, delivering more reliable outcomes across complex customer requests.
Omnichannel Support
Enable seamless interaction across voice, chat, social media, and more, ensuring customers are supported wherever they are.
Virtual Agents
Deploy virtual agents for scalable solutions catering to business expansion.
AI-Powered
AI agents built for industry language, workflows, and requirements, designed to deliver accurate results from day one.
Interactive Dashboards
Access interactive dashboards to oversee operations and make informed decisions.
Save More! when you bundle
Call us at 1.855.22.ITERA for more information about our business solutions. Or, fill out and submit this form. Then, schedule a Microsoft Teams call by selecting a day and time that works for you.
Dedicated Internet Access
Delivers enterprise-grade performance with the flexibility to provision where you need it, scale from 1Gbps to 100Gbp.
Structured Cabling
We can help you build or transform your network infrastructure into one that gives you a flexible growth model that will support ever-evolving technologies well into the future.
Managed IT Services
Proactive monitoring, security protection, and helpdesk support so your Canadian business runs smoothly without the overhead of a full IT department.
Ready to discuss what's next for your business?
Call us on 855.22.ITERA for more information about our business solutions. Alternatively, you can complete the form, and a sales expert will reach out.
Sales experts are available Monday – Friday, 8 a.m. – 5 p.m. EST.
We are committed to protecting your privacy.
Frequently Asked Questions
What is Contact Center as a Service (CCaaS)?
A customer service or call center platform offering advanced features and technology in the cloud. CCaaS platforms are usually provided by a third party and typically include core technologies like automatic call distribution (ACD), interactive voice response (IVR), AI, workforce management tools, analytics and more.
What is the difference between a cloud contact center and a hosted contact center?
A hosted contact center is a communications solution tied to a physical server.
A cloud contact center leverages cloud computing, so there is no need for direct network connections or client-side infrastructure or physical servers.